Student Resources

For Online, Live Online, and Hybrid Courses

Canvas

UCLA Extension utilizes an online learning management system called Canvas. Within Canvas you can interact with your instructor and peers, find course materials, activities, assignments, quizzes, and more. Some courses also use Zoom to conduct scheduled, live-online class sessions.

If the course(s) you enrolled in uses Canvas, course content will be made accessible online through the Canvas platform beginning 2 days before the course start date (after 1:00 AM PT) until 30 days after the course end date listed in the syllabus (the first 14 days are full access; the rest are read-only).

You should receive an email when you may access Canvas, typically within 3 hours of completing registration, with steps to log in or request a password.

For best performance, Canvas should be used on an up-to-date version Chrome, Firefox, Edge, or Safari.

Watch: Canvas Overview Video
Read: UCLA Extension Canvas "Getting Started" Guide

Canvas Technical Support

Hours of Operation
24 hours a day, 7 days a week (including holidays)

For Canvas Login Assistance
Visit the Canvas Login page and click on "Forgot Password?".
Click on "Help" for further login assistance or if you do not receive the "forgot password" link via email.
Please make sure to use the same email provided when you enroll. Note that access to Canvas is enabled 4 hours after enrollment.

For immediate Canvas technical support after you log in to Canvas, click on "Help" for assistance. Canvas Support is available 24/7.

For Further Canvas Assistance
Contact Instructional and Student Technology Support at atli@uclaextension.edu for further assistance (24-hour turnaround response except weekends and holidays. For a list of university holidays, see the academic calendar).

Zoom Web Conference Tool

If your course has scheduled live online meetings, you will need to access Zoom.

Zoom is a web conferencing tool that allows you to interact with your instructor and peers online, in real time. You’ll find this tool within your Canvas course Zoom area.

Before Accessing a Zoom Meeting

Make sure you are running the latest version of Zoom. Download the latest version
Test your audio, video, and Internet connection by joining the Zoom Meeting Test.

How to Enter a Zoom Meeting

Access your course in Canvas
Click on Zoom in the course navigation menu
Click the “Join” button to the right of the scheduled meeting
Click on "Open Zoom Meetings"
Success! You’re now in the Zoom Meeting

Additional Resources for Using Zoom:

Getting Started with Zoom

Canvas Zoom Notifications

Join a Zoom Meeting via Canvas

Access Meeting Recordings via Canvas

Participating in Zoom Meetings

Testing Internet Connection, Audio, and Video

Zoom Meeting Features

Zoom Meeting Best Practices

Best Practices for Using Zoom

Meeting Etiquette

Zoom Support

Contact Instructional and Student Technology Support at atli@uclaextension.edu for further assistance (24-hour turnaround response except weekends and holidays. For a list of university holidays, see the academic calendar).